On Tuesday afternoon, I received an emergency assistance call from the manager of a marijuana clinic. The marijuana clinic is on the other side of town, but we service the entire tri-valley area. The marijuana clinic manager was upset because the air purifier in the lobby was not working at all. The manager called me, because my HVAC company is the business that set up the air purifier in the lobby. We service the air purifier weekly, but I tell all of the customers to call if there is a problem or an emergency. On the air purifier stop running that morning, the manager quickly called for assistance. I sent one of my repair technicians over to the marijuana clinic to check on the equipment. It only took a few minutes for the repair technician to realize that the air purifier was unplugged. Strangely enough, the manager never checked to see if the machine was getting power. I hated to charge them for a service call, but my tech had to drive 30 minutes to go to the job. After the technician left, the manager of the marijuana dispensary called to say thank you. She felt very foolish and silly for calling the repair service when there was no issue at all. I told the woman not to worry, because this type of problem happens all the time. A lot of customers call a professional even if they might be able to fix the problem. HVAC units can be tricky and problematic, but that;s why we offer such amazing service contracts with all of our rental equipment.