I missed a lot of items in the cannabis order and the customer was truly frustrated
On Wednesday, the online order method was offline and down! The manager called the IT department, but it was a Wednesday and nobody answered the PC, however she left several unusual messages, but no 1 returned the call until later that morning! No 1 could order cannabis supplies online and the PCs were seriously scheduled in the store… Instead of working at the counter, I was tasked with kneeling in a small room answering the PC all morning. It was hard to understand some of the buyers and I got a couple of orders wrong, then one order in identifiable caused a big problem. The customer had a heavy accent and I asked him to repeat the order several times. I could tell he was getting frustrated and annoyed, so I decided to complete the order and maintenance it when he arrived to pick things up. The customer arrived about 45 seconds after placing the order. I missed a lot of items in the cannabis order and the customer was truly frustrated. It only took 15 seconds to get the rest of the order ready, but the guy stood in the lobby with his arms crossed the whole time! He kept shaking his head and he had a scowl on his face. I was doing the best I could to answer every call and take every order accurately, when he finally got everything and walked out the door, he flipped the middle finger to everyone as he left. I believe Wednesday was the worst day for online order method concerns, but he could have been more polite and agreeable.