On Saturday, the online order system was offline and down.
The manager called the IT department, but it was a Saturday and nobody answered the phone.
She left several different messages, but no one returned the call until later that afternoon. No one could order cannabis supplies online and the phones were extremely busy in the store. Instead of working at the counter, I was tasked with sitting in a small room answering the phone all morning. It was hard to understand some of the customers and I got a couple of orders wrong. One order in particular caused a big problem. The customer had a heavy accent and I asked him to repeat the order three times. I could tell he was getting frustrated and angry, so I decided to complete the order and fix it when he arrived to pick things up. The customer arrived about 45 minutes after placing the order. I missed a lot of items in the cannabis order and the customer was very upset. It only took 15 minutes to get the rest of the order ready, but the guy stood in the lobby with his arms crossed the whole time. He kept shaking his head and he had a scowl on his face. I was doing the best I could to answer every call and take every order accurately. When he finally got everything and walked out the door, he flipped the middle finger to everyone as he left. I know Saturday was the worst day for online order system problems, but he could have been more polite and agreeable.