A lot of the people who shop at my local dispensary are older folks who are used to buying bags of cannabis flower buds from friends or associates in little plastic baggies.
If you tell them that the dispensary has an online menu where you can create pickup or delivery orders ahead of time, they’ll start to draw a blank.
I go out of my way to provide assistance with anyone struggling to use the online system for the cannabis dispensary. However, I draw an exception with the angry people who get pisssed that pickup orders are prioritized ahead of walk-ins. I have been cussed out by angry men that are waiting in their seats for 20 minutes while I’m checking-in on my phone and eating at a restaurant next door. Once I get to the second place in line, I enter the building and hand the person at the front desk my medical marijuana card. That’s when the employee escorts me to the cash register. When this happens, anyone waiting in the lobby assumes that I’m getting preferential treatment; the truth is that anyone can use this feature if they have a smartphone. The people at the front desk should be relaying this information to these angry customers so they stop venting their frustrations on innocent people like myself. Unfortunately, there are a number of people in every age demographic who are too lazy or self-important to learn anything new if it requires even the slightest bit of effort on their part. This is not something unique to older folks, although with them it often manifests when they interact with new technology.